Hidden Aura is an Australian online boutique based in Victoria, offering a carefully curated selection of natural crystals, gemstone jewellery and elegant accessories. All orders are carefully prepared, packaged and dispatched from Australia.

Our collections are sourced from selected international suppliers. We focus on beautiful designs, quality materials and the natural beauty of crystals and gemstones. Every order is carefully prepared and packaged in Australia.

Yes. Our natural crystal and gemstone collections feature genuine natural materials unless otherwise stated in the product description.

Natural variations in colour, pattern, inclusions and texture are part of what makes each piece unique.

We take care to accurately represent our products through photography and detailed descriptions.

As crystals and gemstones are natural materials, some variations in colour, shape, markings and inclusions may occur. These characteristics contribute to the individuality of each piece.

We currently ship to Australia, the United States and New Zealand.

All orders are dispatched from Victoria, Australia.

Prices are displayed according to your selected shopping market:

• Australia — AUD
• United States — USD
• New Zealand — NZD

Your final order total and payment currency are confirmed at checkout. Your payment provider may apply currency conversion or international transaction fees.

We accept secure online payments through the payment methods displayed at checkout.

Available options may vary depending on your country and payment provider.

If you need to change or cancel an order, please contact us as soon as possible at hello@hiddenaura.com.au.

We will do our best to accommodate requests before dispatch. Once an order has been shipped, changes may no longer be possible, subject to applicable consumer rights.

Australia

• Standard Shipping: A$11
• Express Shipping: A$15
• Free Standard Shipping on eligible orders of A$100 or more

United States & New Zealand

International Standard and Express shipping options are available for eligible orders.

Shipping rates are displayed at checkout in your selected currency before payment.

International delivery times vary depending on your destination, selected delivery service and customs processing.

We ship using Australia Post and its international delivery partners. Delivery estimates are provided where available, but transit times may be affected by postal or customs delays.

Yes. Once your order has been dispatched, tracking details will be provided where available.

You can follow your parcel through Australia Post or the relevant international delivery partner.

International orders may be subject to duties, taxes or customs processing charges.

United States: We use Australia Post's international shipping arrangements, including Zonos, to manage applicable import duties. Where duties are paid through our shipping arrangements, you should not be required to pay those same duties again upon delivery.

New Zealand: Import taxes, duties or levies may apply depending on the value and nature of your order. Charges not collected at checkout may be payable upon import.

If you receive an unexpected customs payment request, please contact us for assistance.

We do not generally accept returns or exchanges for change of mind, including incorrect selections or items that are no longer wanted.

However, your rights under applicable consumer protection laws remain fully protected.

For complete details, please refer to our Return & Refund Policy.

We take great care when packaging your order.

If an item arrives damaged, faulty or incorrect, please contact hello@hiddenaura.com.au with your order number, a description of the issue and photographs where practical.

We will assess the issue and provide an appropriate remedy in accordance with applicable consumer protection laws.

If your parcel has not arrived within the expected delivery period, please contact us with your order number.

We will investigate the delivery with Australia Post or the relevant delivery partner and provide an appropriate remedy where required.

To maintain the beauty and finish of your jewellery, we recommend avoiding prolonged exposure to water, perfumes, lotions and harsh cleaning products.

Store your pieces in a cool, dry place and gently clean them with a soft cloth.

The longevity of a jewellery piece's finish depends on its materials, plating or coating, frequency of wear and exposure to moisture or chemicals.

To help preserve its appearance, remove jewellery before swimming, showering or using perfumes and cleaning products.

Please refer to individual product descriptions for material details.

We recommend gently dusting your crystals with a soft, dry cloth.

Some minerals are sensitive to water, direct sunlight, heat or cleaning chemicals. Care requirements can vary depending on the type of crystal.

Avoid harsh cleaning products and handle delicate pieces with care.

We're always happy to assist with product enquiries, orders, shipping questions and after-sales support.

Email: hello@hiddenaura.com.au

Website: https://hiddenaura.com.au/

We aim to respond as promptly as possible during Australian business days.