Last updated: 27 October 2026

Thank you for shopping with Hidden Aura.

We carefully prepare and package every order to help your crystals, gemstone jewellery and accessories arrive safely.

Hidden Aura is based in Victoria, Australia, and currently ships to customers in Australia, the United States and New Zealand.

1. Order Processing

Orders are generally processed and prepared for dispatch within 1–2 business days after payment confirmation.

Business days exclude weekends and Victorian public holidays.

Processing times do not include shipping transit times.

During busy periods, promotional events or public holidays, processing may take longer.

If we are unable to dispatch your order within the advertised timeframe, we will contact you and provide appropriate options, including cancellation and a refund where required by applicable law.

All orders are prepared and dispatched from Australia.

2. Australian Shipping

We deliver throughout Australia using Australia Post.

Our standard domestic shipping rates are:

• Standard Shipping: A$11

• Express Shipping: A$15

• Free Standard Shipping: Available on eligible Australian orders of A$100 or more.

The A$100 free-shipping threshold is calculated after discounts and before shipping charges.

Express shipping remains a paid service unless otherwise stated.

Estimated delivery timeframes depend on the delivery destination, selected service and Australia Post's delivery network.

All available shipping options and applicable charges are displayed at checkout before payment.

3. United States Shipping

Hidden Aura ships eligible products to the United States from Australia using Australia Post and its international delivery partners.

Available shipping options include:

• International Standard Shipping

• International Express Shipping

Shipping charges are displayed in your selected checkout currency.

The available services and final shipping charges are confirmed during checkout before payment.

International delivery estimates depend on the selected service, destination, customs processing and local delivery conditions.

Our Australian free-shipping promotion does not apply to United States orders.

United States Import Duties and Customs

United States imports may be subject to customs duties, tariffs and applicable import charges.

Hidden Aura uses Australia Post's international shipping arrangements, including Zonos, to facilitate the calculation and payment of applicable United States import duties through the shipping process.

Where import duties are managed and paid by Hidden Aura through this arrangement, customers are not expected to pay those same duties again upon delivery.

Applicable import costs may be reflected in product prices, shipping charges or other amounts disclosed at checkout.

Additional taxes, fees or charges not included in our shipping arrangements may apply where legally required.

If an unexpected customs payment is requested, please contact us before making payment so we can investigate.

Customers are responsible for ensuring that products they order are permitted for import into their destination, subject to applicable law and our obligations as the seller.

4. New Zealand Shipping

Hidden Aura delivers eligible products to New Zealand using Australia Post and its international delivery partners.

Available shipping options include:

• International Standard Shipping

• International Express Shipping

Prices are displayed in New Zealand dollars (NZD) where supported by your selected Shopify market and checkout settings.

The applicable shipping rates and available services are confirmed at checkout.

Delivery timeframes depend on the selected service, destination, customs processing and local postal conditions.

The Australian free-shipping promotion does not apply to New Zealand orders.

New Zealand Import Taxes and Customs

Orders entering New Zealand may be subject to Goods and Services Tax (GST), customs duties, levies or import processing charges, depending on the nature and value of the goods and applicable New Zealand requirements.

Where applicable taxes or import charges are collected by Hidden Aura at checkout, they will be included in or shown as part of the order total.

Where charges are not collected at checkout and are lawfully payable upon import, the customer may be responsible for payment to the relevant authority or delivery provider.

Customs processing may occasionally delay delivery.

Nothing in this section excludes any rights or remedies available under applicable consumer protection laws.

5. International Shipping — General Information

International shipments are handled through Australia Post and may be transferred to approved postal or courier partners in the destination country.

Shipping availability is subject to destination-specific restrictions, carrier requirements and customs regulations.

We currently offer shipping to Australia, the United States and New Zealand.

Additional destinations may become available in the future.

Shipping charges may vary depending on the destination, parcel size, weight and selected delivery service.

All applicable shipping charges are shown at checkout before an order is confirmed.

Unless expressly stated, domestic shipping promotions do not apply to international orders.

6. Delivery Timeframes

Delivery estimates are based on the shipping service selected, destination and information provided by the relevant carrier.

Processing and transit times are separate.

Estimated delivery periods may be affected by:

• Customs inspections and clearance

• Public holidays

• Carrier disruptions

• Severe weather

• High parcel volumes

• Remote delivery locations

• Other circumstances outside our reasonable control

Express shipping provides access to a faster international postal service where available, but does not guarantee delivery on a particular date unless an express guarantee is expressly offered.

If your delivery is taking longer than expected, please contact us for assistance.

Nothing in this policy excludes or limits statutory rights relating to delayed or undelivered goods.

7. Tracking Information

Where tracking is available, customers will receive a shipping confirmation containing tracking information after their order has been dispatched.

Tracking information may be accessed through Australia Post or the relevant international delivery partner.

Tracking events may take some time to appear after the parcel has been lodged.

For international orders, tracking updates may be less frequent during customs processing or transfers between postal networks.

8. Packaging

Every Hidden Aura order is carefully prepared and packaged in Australia.

We use protective packaging appropriate for the products being dispatched, with particular attention given to delicate jewellery, crystals and gemstones.

Although we take reasonable care when preparing orders, customers should contact us if an item arrives damaged or faulty.

9. Incorrect or Incomplete Shipping Information

Customers should ensure their delivery address and contact details are accurate and complete before confirming an order.

If you discover an error, please contact hello@hiddenaura.com.au as soon as possible.

We will make reasonable efforts to assist with address corrections before dispatch.

Once an order has been dispatched, changes may not be possible.

If an incorrect or incomplete address supplied by the customer results in additional shipping, return or redelivery charges, additional costs may apply where lawful and appropriately disclosed.

This does not affect your statutory consumer rights or Hidden Aura's legal obligations.

10. Lost, Damaged or Undelivered Parcels

If your order arrives damaged, is significantly delayed or does not arrive, please contact us at hello@hiddenaura.com.au.

Please include:

• Your order number

• Your delivery address

• A description of the issue

• Photographs of damaged products or packaging, where practical

We will review the available tracking information and, where appropriate, investigate the matter with Australia Post or the relevant delivery provider.

Where an order is lost, damaged or not delivered as required by applicable law, we will provide an appropriate remedy, which may include a replacement or refund.

Customers are not required to resolve carrier disputes themselves as a condition of exercising statutory consumer rights against Hidden Aura.

11. Failed Delivery and Returned Parcels

Occasionally, parcels may be returned to us because of an incorrect address, an unsuccessful delivery attempt, an unclaimed parcel or other delivery difficulties.

If a parcel is returned, we will contact the customer where reasonably possible to discuss the available options.

Additional shipping charges may apply where a failed delivery resulted from incorrect customer-provided information or a failure to complete reasonable delivery requirements, subject to applicable law.

Where a delivery failure results from an error by Hidden Aura or its delivery providers, we will provide a remedy in accordance with applicable consumer protection laws.

Any applicable refunds will be assessed in accordance with our Return & Refund Policy and relevant legal requirements.

12. Shipping Restrictions

Certain products may be subject to shipping or import restrictions depending on the destination country.

We reserve the right to decline or cancel an order where shipping the product is prohibited by law or cannot be arranged through our available delivery services.

If an order cannot be fulfilled, we will notify the customer and issue any refund required by applicable law.

13. Consumer Rights

Nothing in this Shipping Policy excludes, restricts or modifies rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

This includes, where applicable:

• The Australian Consumer Law

• New Zealand consumer protection legislation, including the Consumer Guarantees Act 1993

• Applicable United States federal and state consumer protection laws

Where an order cannot be shipped within the advertised timeframe, Hidden Aura will comply with any applicable obligations to notify customers, obtain consent to a delay, permit cancellation or provide refunds.

14. Contact Us

For shipping enquiries, tracking assistance, lost parcels or international delivery questions, please contact:

Hidden Aura

Email: hello@hiddenaura.com.au

Website: https://hiddenaura.com.au/

Location: Victoria, Australia

We aim to respond as promptly as possible during Australian business days.