Refund policy

Last updated: 27 October 2026

At Hidden Aura, we take care in selecting, presenting and packaging our crystals, jewellery and accessories. We want every customer to have a positive shopping experience.

This policy applies to purchases made through Hidden Aura by customers in Australia, the United States and New Zealand.

Change-of-Mind Returns

Hidden Aura does not accept returns or exchanges for change of mind, including where you have ordered the wrong item, no longer want an item or change your purchasing decision.

This policy does not limit any rights or remedies available under Australian Consumer Law, New Zealand consumer protection laws, applicable United States laws or other consumer protection laws that cannot lawfully be excluded.

Damaged, Faulty or Incorrect Products

If your order arrives damaged, is faulty, does not match its description or contains an incorrect item, please contact us as soon as practicable at hello@hiddenaura.com.au.

To help us investigate your concern, please provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging, where practical

We will assess your concern and provide an appropriate remedy in accordance with applicable consumer protection laws.

There is no fixed reporting deadline under this policy that limits your statutory consumer rights.

Australian Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product has a major failure, you may be entitled to reject the product and choose a refund or replacement, or retain the product and receive compensation for its reduced value, as provided by law.

If a product has a minor failure, Hidden Aura may provide an appropriate remedy in accordance with Australian Consumer Law. If the issue is not remedied within a reasonable time, further rights may apply.

Nothing in this policy excludes, restricts or modifies your statutory rights under the Australian Consumer Law.

New Zealand Consumer Guarantees

Customers in New Zealand may be protected by the Consumer Guarantees Act 1993 and other applicable New Zealand consumer protection laws